Shipping policy

Sens du Noir operates from България. The available service, estimated delivery window and final shipping charge are displayed at checkout before payment.

1. Order processing

Payment must be authorized before an order enters processing. We inspect the item, confirm the selected variant and prepare it for shipment. The processing or dispatch estimate shown at checkout or in the order confirmation applies. Weekends, federal holidays, payment review and unusually high order volume may extend processing.

2. Shipping rates and delivery estimates

Shipping charges are calculated from the cart, destination and available service. Any free-shipping offer applies only when the displayed conditions are met, normally to the merchandise subtotal after discounts and before taxes. The amount shown in the final checkout review is controlling.

If no shipping time is stated, Sens du Noir will ship within the period required by applicable U.S. law. If we cannot ship within the promised time, we will provide a delay notice and the options required by law, which may include accepting the revised date or canceling for a refund.

3. Tracking and delivery

When tracking is available, it is sent to the email address used at checkout. A carrier may take time to display the first scan. Delivery dates can change because of weather, carrier capacity, security restrictions or other events outside our reasonable control.

4. Address accuracy

Customers are responsible for providing a complete deliverable address, unit number and correct contact information. Contact us immediately if an address needs correction. We cannot promise that a change is possible after processing begins. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

5. Risk and title

Ownership and risk of loss transfer as provided by applicable law and the selected carrier arrangement. Nothing in this policy limits rights that cannot legally be waived.

6. Delayed or unshipped orders

If an order has not shipped within the stated window, contact us with the order number. When a shipment delay triggers a legal right to cancel, we will honor that right and issue the required refund to the original payment method.

7. Lost, missing or damaged parcels

If tracking is stalled, reports delivery but the parcel cannot be located, or the parcel arrives damaged, contact us promptly. Include the order number, tracking number and clear photographs of the package and product when relevant. Keep all packaging while the issue is reviewed. We may coordinate with the carrier and will provide the remedy required by the circumstances and applicable law.

8. Contact

Submit a shipping question through Contact us. Include your order number, but never include complete payment-card information.